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91社区.CA / Travel Services / Procedures and Guidelines / Booking and Payment Procedures

Changes & Trip Cancellations

  1. Changes or cancellations must be communicated to the Travel Management Company (TMC) as soon as known; if outside of regular working hours then the Traveler is to contact the TMC鈥檚 24/7 service to notify them
  2. If cancellation insurance was purchased and the change or cancellation is due to illness, then immediately contact the insurance provider to process the claim
  3. If no cancellation insurance was purchased or if the cancellation is not due to illness, then any residual airline credits will be retained and managed by the TMC for future use

    (a) there is a time limit on these credits therefore all efforts should be made by the Traveler to use them as soon as possible
    (b) the TMC will inform the Traveler of these unused credits the next time there is a travel request
    (c) if the credits cannot be used by the same Traveler then you are encouraged to transfer the credit听to another听91社区 Traveler booking on that airline. Contact the TMC for assistance.

  4. Hotel and vehicle rental reservations will be guaranteed by the Traveler鈥檚 personal credit card
  5. All hotel cancellations must be done via the same channel that was used for the reservation of the hotel
  6. It is the responsibility of the Traveler to follow the hotel鈥檚 cancellation policy, ensuring that all reservations are cancelled in time. Cancellation deadlines are based on the local time of the hotel. The University will not reimburse hotel cancellation penalties or charges due to negligence. To avoid disputes Travelers should record the cancellation number

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Registration Form for Faculty/Staff Traveling on University Business

To ensure听coverage as a Faculty or Staff member, you must register your travel information through this form.

Note that some travel destinations must be pre-approved at least 30 days prior to departure to ensure coverage.听

听More information about Business Travel coverage is available here.

For personal/vacation travel, please consult this page here.

For additional information, please consult the Benefit Travel Webpage听

For any questions, please submit a request HR Shared Services at听hr.hr [at] mcgill.ca听and copy the Benefits office听at听benefits [at] mcgill.ca.

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Important notice for international travelers

The Government of Canada provides essential information on and preventive measures to keep you safe during your travels. It is important to review the each time before you book your travels. Under the Public Health Agency of Canada outline potential health risks to Canadian travelers and recommend ways to help reduce them.

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