Applicable Conditions and Procedure
Background
Under the contract terms, Direct Travel (formerly听鈥榁ision Travel鈥�) is committed to ensure that the University benefits from the lowest available airfare at the time when Direct Travel听provides a quote听to the 91社区 traveler (herein called the 鈥楾raveler鈥�).
The decision related to the choice of airline, routing or flight schedule rests with the Traveler; the objective of the Best Available Airfare clause is to ensure that the Traveler is offered and aware of the lowest available market price.
Considering the volatile nature of airfares and time sensitivity, some conditions apply. 听Below are the applicable conditions and procedure.
Conditions and Procedure
Valid only for airfares including all applicable taxes and fees. *Note - Fare matching not applicable to the 32 CAD + tax Air Canada GDS booking surcharge*
The Traveler obtains a quote from a mcgill [at] dt.com (顿颈谤别肠迟听迟谤补惫别濒) consultant or through
Before the air ticket is issued, the Traveler finds a competitive quote lower than Direct Travel鈥檚 quote 鈫� the competitive quote must meet all of the following conditions-:
- come from a (from a full service travel company - either online or through a travel consultant)听 Check which websites are licensed
- have the exact same airline, routing, dates,听flights and fare type, inclusive of all fees and taxes
- in writing, print screen or other equivalent with a clearly visible date and time (if a web booking, the screen shot must be at 鈥淩eady to Purchase鈥� stage)
- must have been obtained within a two (2) hour period either before or after receipt of Direct Travel鈥檚 quote within their normal business hours from Monday to Friday 08:30-17:30 (excluding legal holidays)
If all the above conditions are met, then the Traveler sends an email request to mcgill [at] dt.com (subject: Request%20to%20invoke%20the%20Best%20Airfare%20Guarantee) (Direct Travel)听within the time frame mentioned in 4. above. The request must include:
- In the 听Subject field: Request to invoke the Best Airfare Guarantee
- In the email or as attachments: the Direct Travel听quote and the competitive quote that meets all conditions as outlined in point #2听above
Upon receipt and verification of the competitive quote, Direct Travel听will match the competitive quote obtained through the same booking channel i.e. comparing Concur to an online booking site of a full service company and Direct travel consultant to another travel consultant.
Sample online Price Match: Montreal to San Diego return trip on Delta Airlines via Detroit
Concur (Direct听Travel's online booking tool) quotes airfare of $875.00 including taxes + services fee ($14.00) = Total $889.00
Delta Airlines quotes airfare of $868.00 including taxes (no service fee) = Total $868.00
Direct Travel will match the price of $868.00 including taxes + service fee ($14.00) = Total $882.00
Note: When reducing airfares by purchasing two one ways, keep in mind that there will be two cancellation fees/penalties